“Quality is never an accident; it is always the result of intelligent effort.”
John Ruskin
“There is nothing so useless as doing efficiently that which should not be done at all.”
Peter Drucker
Process Mapping Overview
Struggling with outdated processes? Process Mapping Breakthroughs is designed for corporate and government organizations. It simplifies complex processes to boost efficiency, productivity and your bottom line.
Beyond conventional process mapping, the methodology adds resource allocations and time-scaling, reducing costs and increasing consistent quality. Participants leave with practical, comprehensive skills for mapping business processes, and a hands-on map of one of their own.
What we cover
1. Process vs project, and the value of process mapping
2. Types of process documents and mapping tools Symbols, templates and how to locate any part of a process quickly.
3. Process management lifecycle: map a process Documenting a real process visually, with step and segment durations, capacity and availability.
4. Process improvement: goals and steps Asking the right questions to review and improve a process, and capturing the details needed for implementation.
5. Additional resources
What you will leave able to do
Use a simple visual approach to document processes
Represent process steps using symbols and locate any part of a process quickly
Show overall, step and segment durations
Determine individual and team capacity and availability
Capture key details for process implementation
Ask the right questions to review and improve processes
Use templates to streamline the mapping process
Every session is customized to your organization's needs. The final agenda is confirmed with your facilitator before delivery.
For organizations that want to cut cost, error and stress out of their processes by mapping, timing and improving them.
Operations, administration, quality and continuous-improvement roles
Teams in corporate and government organizations
A comprehensive Learning Guide
A complete Process Mapping Toolkit
Hands-on experience mapping one of your own processes
A follow-up group coaching session to reinforce key messages and support participant Q&A - enhance retention and application
Live online: instructor-led, fully interactive, no travel
In-person: at your offices or a venue of your choice
Two days
Pricing depends on delivery mode, group size and how much customization you want. Tell us the shape and we will quote it.
